MatcherLab Terms & Conditions
Effective date: June 1, 2026
MatcherLab is operated by 2048 Design LLC, a Florida company. These terms apply to purchases through our website. By accepting them at checkout, you agree to the following.
1. Your purchase
Each purchase covers your selected package for one conference, as described at checkout. MatcherLab is for professional and commercial use, including individuals purchasing for their own professional activities. If you purchase for an organization, you confirm that you have authority to act for it.
Prices are in US dollars. Full payment is required through Stripe, with applicable taxes shown at checkout. We cannot provide services where prohibited by applicable sanctions or trade restrictions.
2. Scope and delivery
You approve your targeting criteria after payment. We deliver within three business days after that approval, provided the required event data is available. Business days are Monday–Friday, excluding public holidays observed in Florida.
Changes to approved criteria require a separately priced update, agreed before additional work begins.
Reports reflect the available conference-company information at the time of purchase. Sources may include public, licensed, and customer-provided information. Reports are snapshots; ongoing updates and personal contact details are not included.
If data availability prevents timely delivery, we will contact you to agree on a revised date. If we cannot deliver, the cancellation and refund provisions below apply.
3. Our Triage Integrity Guarantee
We analyze the agreed event data within your selected scope, apply your approved criteria, and provide the fields, scores, and explanations included in your package. ACTIVATE messages will reflect each company’s recorded match rationale.
Report missing or inconsistent promised items to support@2048design.com within 72 hours after we email your deliverable or email notice that it is available. We will correct qualifying issues within three business days after receiving your report, at no additional charge. If we cannot correct them, we will provide 25% off your next MatcherLab conference purchase.
SIGNAL includes up to 30 suitable exhibitor matches. If fewer qualify, we deliver those that do and provide 10% off your next MatcherLab conference purchase.
These discounts apply to any package, do not expire, and are each valid for one purchase. Discounts cannot be combined with each other or other offers. If both guarantees apply to the same order, the larger discount applies.
4. Cancellations and refunds
All sales are final, except as described below or where a refund is required by law. Customer cancellations, changed plans, conference cancellation or postponement, and dissatisfaction with commercial results do not qualify for a refund.
If MatcherLab cannot deliver your report and you do not accept a revised delivery date, you may choose a full refund or a credit equal to the amount paid toward another MatcherLab conference, provided we have not begun substantive work on your order.
Once customer-specific research, analysis, scoring, or message preparation has begun, your payment is non-refundable and the full-credit exception no longer applies. Processing payment or receiving your targeting criteria alone does not count as substantive work.
This policy does not remove our delivery obligations, your rights under the Triage Integrity Guarantee, or rights and remedies that cannot legally be excluded.
5. Your review and outreach
Research, rankings, and AI-assisted messages may contain errors or omissions. You are responsible for verifying company information, assessing suitability, and reviewing and approving messages before use.
You send all communications and are responsible for complying with applicable privacy, marketing, industry, and platform rules. MatcherLab does not send messages or guarantee match accuracy, company interest, replies, meetings, sales, partnerships, regulatory outcomes, or revenue.
6. Your information and AI
You retain ownership of the information you submit and confirm that you have permission to provide it for the uses described here.
We use outside AI providers and APIs to help deliver the service. We protect confidential customer information and share it with service providers only as needed to deliver and support the service, under appropriate confidentiality and data-use restrictions.
We will not use—or authorize our AI providers to use—your confidential inputs or confidential custom outputs for model training unless you separately opt in. We may use nonconfidential inputs and outputs to improve or train models, subject to applicable law and our Privacy Policy. Personal information is handled as described in that policy.
7. Using your deliverables
Once paid for, you may use and edit your deliverables indefinitely for your professional or business activities. You may share them with employees, affiliates, and agencies working for you, provided they follow these use restrictions.
You may not resell or publicly redistribute the deliverables. MatcherLab retains ownership of its methods, scoring systems, templates, and underlying tools. Third-party materials remain subject to their owners’ rights.
8. Conference independence
MatcherLab is an independent service and is not affiliated with or endorsed by any conference organizer. Conference names and trademarks belong to their respective owners and are used only to identify the events covered by our services.
9. Limits on liability
To the extent permitted by law, 2048 Design LLC’s total liability arising from a purchase is limited to 50% of the package price paid, excluding taxes. We are not liable for indirect or consequential losses, including lost profits or business opportunities.
These limits do not reduce our express correction, refund, credit, or discount obligations, our required arbitration payments, or liability that cannot legally be limited. Nothing in these terms removes rights or remedies that applicable law does not allow you to waive.
10. Resolving disputes
Please contact support@2048design.com first so we can try to resolve the issue within 30 days. Either party may seek urgent relief or act sooner to preserve a legal deadline. Mediation is optional by mutual agreement.
Unresolved disputes will be decided by one arbitrator through the American Arbitration Association under its applicable rules, with Florida as the legal seat and remote proceedings where permitted. Binding arbitration replaces a court or jury trial, except for eligible small-claims cases and rights that cannot legally be waived.
For commercial cases, the filing party initially pays its filing fee, and the parties initially share remaining arbitration costs equally. Each pays its own legal fees, subject to any allocation required or authorized by law or applicable rules. Where consumer rules apply, their fee protections control.
The decision is final and binding, subject to the limited court review allowed by law, and may be enforced by a court with jurisdiction. Florida law governs these terms, and the Federal Arbitration Act governs the arbitration agreement, without overriding mandatory protections that apply to you.
Contact: 2048 Design LLC · support@2048design.com